Maintenance & Support
BeaverTek believes that professional maintenance and support is the right way to reduce software system TCO.
It is not about availability of a single unit or module but making sure that all of IT infrastructure and software runs smoothly and reliably meeting the SLAs.
Software & Application Maintenance
We provide multi-level maintenance and support for enterprise applications. BeaverTek assists with monitoring, troubleshooting, and delivering workarounds, hotfixes, security audits, and application enhancements.
- L1 Support : user guidance, standard issue resolution, system monitoring.
- L2 Support : server administration, IT infrastructure support, proactive monitoring setup.
- L3 Support : code issue resolution, optimization, and new functionality implementation.
Database Management Services
We ensure mission-critical databases are highly reliable and accessible. Our team provides monitoring, maintenance, and expert support for databases like Oracle, SQL Server, MySQL, Netezza, and Teradata.
BeaverTek Database Management includes upgrades, performance optimization, disaster recovery, and security, providing a smooth, secure, and cost-effective solution.